- Home
- About Group 1 Ipswich
- Group 1 Ipswich Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
388 ratings and 198 comments received in the last 90 days.
01 November 2024
Purchased and then collected 1 week later which was great
01 November 2024
Attention to detail by the sales person , steered me through the purchasing process and retaining my personal registration plate.
26 October 2024
Smooth process and help appreciated with the help with the cars operating system
21 October 2024
Matt was brilliant ,made sure I was happy with everything
20 October 2024
I was well looked after, everything was explained very well, made to feel comfortable. Great coffee as well. Very easy process. Very friendly staff
19 October 2024
Speaks for itself.
18 October 2024
Amazing customer service from Matt at Ipswich & Fern when I picked up my new car
17 October 2024
Very welcoming, looked after us extremely well. Pleasant surroundings.
11 October 2024
I have another new BMW with which I am very happy. Everything handled in a timely and efficient manner. Staff very helpful
09 October 2024
Very, all features of the car where explained and connected phone etc before I left the site with the new car
08 October 2024
Easily to deal with all details clearly explained
03 October 2024
Great service from James and Alex at Ipswich
02 October 2024
Again all went very smoothly.
02 October 2024
Staff were friendly and didn't want an answer straight away
02 October 2024
Always looked after me as a customer
28 September 2024
Efficient and friendly service
19 September 2024
Did not have to wait to be attended to and salesman was patient and thorough at every step of the process.
19 September 2024
I have used the same dealership for my previous 4 purchases.
18 September 2024
Faultless, process was easy and efficient.
18 September 2024
when we went in to sort something about the recall they could not be more helpful from then loved the big reveal in the showroom of our Ix3
15 September 2024
Group 1 Ipswich continues to excel when buying a new car. There may have been one or two glitches on the way but resolved well by Jamie Lloyd in finance and manager Adam.
09 September 2024
Like mentioned above Hannah and the managers at Inchape BMW Ipswich where amazing with getting me sorted in exactly what I wanted in exactly how much I wanted for, with the car also ready to go within the day if I chose to.
08 September 2024
Very satisfied
04 September 2024
Sales team listen to my needs and delivered seamlessly
04 September 2024
The sales team went above and beyond
03 September 2024
Always great service at Inchcape Ipswich
03 September 2024
Matt provided excellent customer service. He was helpful, gave clear information and spent time showing us the cars features and setting up some of the key ones. A smooth handover that allowed us to drive the car away all set up to go.
30 August 2024
Matthew Thornhill took over half way through my order (Motability scheme) and couldn't fault him. He kept in contact keeping in the loop throughout the whole process. Very happy customer.
29 August 2024
James wells was a brilliant sales man with really good communication throughout the process
26 August 2024
Very thorough and helpful
13 November 2024
Excellent service
13 November 2024
Very professional
13 November 2024
Very quick to help and please customers.
13 November 2024
Good customer service.
12 November 2024
Totally disappointed- the systems need integration as you should know from looking at them that I've had nothing done to be satisfied with, and I was not dealt with in the manner I would expect from a main dealership where I bought my vehicle!
12 November 2024
Hannah Littleboy and her manager from Ipswich provided efficient service, keeping their promises to replace a chipped windscreen and address a paint defect. Additionally, Tony, the delivery driver, was reliable & sincere. The service was outstanding.
12 November 2024
Unavailability of a courtesy car for the recall work, but not the end of the world
12 November 2024
Kept up to date with issues (torn tyre = MOT failure)
12 November 2024
No fuss, easy service.
12 November 2024
Excellent team, thorough and kept you updated on the process of my car. Thank you so much. The team make you feel welcome.
11 November 2024
The self-serve service check in booth is awful. Too many attempts to up-sell, and the question about the BMW app doesn't have the option to say that I AM NOT INTERESTED in downloading the app. Really poor experience. Left feeling very frustrated.
11 November 2024
Praise Sarah for all her help she gave me.
11 November 2024
They did what they said and completed earlier than expected
11 November 2024
Car lean was good but mistvthe door shuts and steering wheel was all sticky
09 November 2024
Generally very good service, Happy.
08 November 2024
Minor repairs on vehicle done well and quickly. Tailored service plan offered at discounted price. Staff flexible on vehicle pickup. Friendly atmosphere in showroom.
08 November 2024
Work carried out in time specified
08 November 2024
All as expected, drop car off, pick up, all done.
07 November 2024
Car went for a service, was serviced.
05 November 2024
Warren provided an excellent customer service experience.
05 November 2024
Both service reception and vehicle inspector kept me up to date on progress from booking to collection.
05 November 2024
Very professional service
05 November 2024
Conducted the maintenance required - Happy. Received a complementary vehicle wash. Vehicle wasn't fully cleaned and some external surfaces had been missed.
05 November 2024
Everything was very easy and communication was great.
05 November 2024
Excellent service from the staff and comprehensive video survey of the underneath of my car.
04 November 2024
Great service, just didn't get the Citnow video from the inspection sent to me.
03 November 2024
Wash and clean thrown in
03 November 2024
Was fine except I asked for a tyre to be changed and that got forgotten despite it being in the service sheet.
03 November 2024
Overall an excellent service just a small point though. For the last two visits I've ticked the box asking for a valuation but haven't received it. 4.5 stars then
01 November 2024
On my recent visit to BMW in Ipswich I was dealt with by Sian and her service from start to finish was exemplary.
31 October 2024
We were completely satisfied.
30 October 2024
Very satisfied with workmanship and service received
29 October 2024
Work carried out on my 2008 325i exactly as I requested.
29 October 2024
As to my answer above.
28 October 2024
Very satisfied with my working heating now
28 October 2024
Easy appointment kept to time
27 October 2024
They collected the car, did the work, cleaned it inside and out and delivered it back all within the promised timescale
26 October 2024
my car felt like new again
26 October 2024
I had an MOT waiting appointment booked, I arrived 10 minutes early, 2.5hrs later I was given the key to my car MOT complete. I opted for no wash/hoover, I don't understand why an MOT takes so long here, it shouldn't.
26 October 2024
Smooth
26 October 2024
Professional and kept me up to date on progress of service.
25 October 2024
The complimentary wash was terrible. It looked someone just wiped it with a dirty rag. It just comes across as a lack of care. Please don't offer to wash people's cars if the cleaners can't be bothered to do it properly.
25 October 2024
Kept me updated - visual check update very good
25 October 2024
Always had good service
24 October 2024
My car interior was left marked with oil stains and dirt (it is a white type leather). Someone inside (not from service) kindly came out with some wipes to help clean it. I try very hard to keep the leather clean and unmarked this was disappointing
23 October 2024
Great service staff
23 October 2024
All my problems solved
23 October 2024
As above, however it would have been helpful if I had a warning informing me that the breaks were going to be spongy
21 October 2024
Very quick and simple especially with the self check in
21 October 2024
Generally very good. Service team weren't aligned with the online interactions (authorising additional work) meaning car had to be with you longer than I anticipated. Not a big problem, but the comms need to be joined up
21 October 2024
Great service, very satisfied, ready to collect on the same day.
21 October 2024
Helpful receptionist Lisa, and good thorough service check technicians ( Richard? on my GT Turismo. Finally, served by service area Rob, Good friendly staff.
21 October 2024
Was satisfied with the people.
20 October 2024
Really great service, even got a loan car which saved me money in taxis!
20 October 2024
Everything went to plan with friendly staff.
17 October 2024
Done quickly
17 October 2024
Rob, who was my liaison during my wait was very conscientious and kept me well informed.
16 October 2024
Very thorough
16 October 2024
All the staff at Coopers Ipswich are very friendly but also professional. I was very happy with the system used for servicing and informing me of the work required.
15 October 2024
Kept us informed. Warren was extremely attentive and kept up informed of progress throughout.
15 October 2024
I was kept well informed of the maintenance required on my vehicle. Staff in reception were well aware of my requirements and it all went very smoothly.
15 October 2024
The work was completed satisfactorily and on time.
15 October 2024
I had to take in my car for a recall, the work was carried out in a day, along with a health check, and after a phone conversation in which I was informed I was entitled to a £100 voucher, I also had by brake fluid changed without having to pay
14 October 2024
The contact person James was extremely helpful throughout. I stayed whilst my car was being MOT'd and I was looked after extremely well.
14 October 2024
Good
13 October 2024
Next day fix and great explanation
12 October 2024
Couldn't have asked for more
10 October 2024
Easy to book..good customer service
09 October 2024
Efficient team resulted in a new car for me!
09 October 2024
Good experience. My service advisor was clear, efficient and courteous.
09 October 2024
Very helpful staff at check in and service was very good.
08 October 2024
Very satisfied, particularly the service from Sian Barton who took ownership of my warranty claim after I had initiated contact via the sales team. Sian is a credit to the business!
08 October 2024
Good service
08 October 2024
Robert, Chris and David and the rest of the team have provided great customer service, putting previous wrongs right. The culture has changed from somewhere where I felt uncomfortable to a place I'm happy to go to.
07 October 2024
Tech explained road noise was tyre wear/runflats.......not convinced, but will change tyres and go from there. IF the noise remains, I won't be happy.
06 October 2024
Spark plugs were not in stock, requiring a further visit.
06 October 2024
Excellent service
06 October 2024
Quickly and got everything sorted and fixed
05 October 2024
Service reception were very good but I'd already set off to pick the car up when I received call to advise car ready. This was to make sure I left enough time because of heavy traffic in the area,
04 October 2024
Updated throught with video and messages
02 October 2024
Just great service couldn't ask for better
01 October 2024
Car was cleaned inside and out
01 October 2024
Happy with contact with Warren and ? who overcame an issue with a mix up over fitting new tyres following a booking error from central booking centre in Norwich. Very happy with Hannah who sold us a new car!
30 September 2024
Efficient
30 September 2024
Perfect result obtained at ollection hope it will remain true when it is required to go back in for the work to be done
30 September 2024
fairly long wait to collect car at the end of the day
29 September 2024
The service is good, staff very friendly and professional. One thing to mention is requested for the complimentary free car wash facility but it was not done. Would recommend for next time please double check before hand in.
29 September 2024
Car serviced and washed. No issues.
28 September 2024
Completed service in designated time
28 September 2024
Accommodating staff, updating you instantly the progress of service, free car wash??and most of all I love the free hot drinks ??
26 September 2024
Rob did a great job at getting my car fixed quickly. Thank you Rob well done much appreciated
25 September 2024
Work carried quicker than first told to a professional standard and told what was done and why.
25 September 2024
Very communicative, knowledgeable and helpful.
25 September 2024
The service from Chris and David was exceptional.
24 September 2024
Lovely staff
24 September 2024
Good customer service but no offer of a car for the day while my car being serviced.
24 September 2024
Felt very looked after at all points - great care taken to show me and make sure I felt driving the hire car which was fully electric and I had never driven electric before.
23 September 2024
Customer focused
23 September 2024
The technician offered good advice and choices regards my car
23 September 2024
Good customer experience while interacting with Sian and Conner.
23 September 2024
Good service
22 September 2024
Was sent a short video with issues that were not discussed with me when I picked up the car
22 September 2024
Given the use of a courtesy car.
22 September 2024
See paragraph above. Also on arrival asked Warren if he could help with settings _ he helped with changing Driver name from my late husband's to mine (the car has always been registered in my name) - fine and thanks Also I asked if lane (cont'd at 3)
22 September 2024
The lady. I dealt with on check in/out was great
21 September 2024
See above
20 September 2024
Altogether, a really nice experience with excellent staff.
20 September 2024
Everything was completed by the time that I needed to collect the car in spite of extra work beyond the planned service. Staff were really helpful in making this possible.
18 September 2024
There was some issue after a recall work on my vehicle, I reported the matter, the guys listened apologised for mistakes and eventually all was resolved professionally and satisfactory. A big shoutout to guys at the workshop too, great job thank you.
18 September 2024
Service support within the showroom was was very good.
18 September 2024
Person who dealt with me was extremely helpful and efficient, organising things that helped my return journey.
17 September 2024
Good communication and very professional
16 September 2024
Attentive staff on arrival. Car was to be in all day but turns out was ready by late lunch which was a bonus. Although we weren't expecting it, it was a nice touch to put a gift in the car as a thank you.
16 September 2024
Satisfied with the work done even with a late addition to fix screenwasher.
16 September 2024
I was satisfied with the outcome.
15 September 2024
Fitted me in and helped me out
15 September 2024
Very happy with speedy and courteous service
15 September 2024
Always a good service
15 September 2024
Did everything asked and more
15 September 2024
Informative and helpful. Nothing was too much.
14 September 2024
Very helpful and polite.
14 September 2024
It took an hour's wait to pick up my car at 17:00. However, there was a medical emergency going on. Nevertheless, all people that arrived after me were promptly dealt with. On the plus side. I obtained a free inspection and my car was cleaned foc.
13 September 2024
Job completed, tyre problem discovered and resolved. I was helped with a software update.
13 September 2024
Excellent
12 September 2024
Couldn't fault it
12 September 2024
I have been impressed by BMW Ipswich in the past, and this visit was just the same. Nice people, good communications, work done as expected, it's all positive.
10 September 2024
Everything as agreed
10 September 2024
the STM was polite & helpful throughout, found me somewhere quiet to work. The only minor issue was resolved quickly & the service was completed ahead of the quoted time.
09 September 2024
Highly professional people doing an exceptional job.
09 September 2024
Dealt with very efficiently
09 September 2024
Quick and efficient.
09 September 2024
From the proactive approach and customer service given by Warren, just made an unexpected problem seem easy to deal with.
07 September 2024
I like that you send videos of the state of the car
04 September 2024
Work done quickly and I felt like I was being supported rather than ripped off like some garages do.
04 September 2024
No problems on this occasion.
04 September 2024
Fault not found but no longer an issue (fingers crossed!)
04 September 2024
Everything completed as agreed
03 September 2024
Repair and service was done in a timely fashion, the car has been in previously for the repair so when it rains and we don't suffer a leak I would change this to 5 stars ??
03 September 2024
I have not given 5 stars as I normally would as my vehicle inspection has not been added to my idrive
03 September 2024
Good service
03 September 2024
Informative Quick Effiencient I was given a very generous bag of gifts which i thought was very kind
01 September 2024
Great service always from IPSWICH.
01 September 2024
All reception and service staff were very polite. The Mot and service were completed on time.
01 September 2024
The team listened and got the jobs done with a smile
30 August 2024
Always the same no problems
28 August 2024
The process was easy - turn up as agreed, hand over key, sign form and wait for 1.5 hours ( 2 was suggested) . Key then handed back and drove off. Simples.
27 August 2024
Contacted other motor group (Marshalls) for name of warranty provider for series 3 BMW and arranged direct payment from them for repairs carried out under their warranty.
27 August 2024
Video of the service means alot
26 August 2024
MOT carried out to my satisfaction
26 August 2024
Overall service excellent
26 August 2024
Great service and friendly, helpful staff
26 August 2024
We have used BMW Ipswich for 5yrs, and always found the Service Dept to be a professional and supportive group
25 August 2024
Very helpful
25 August 2024
Extremely helpful staff who couldn't do enough for you
25 August 2024
Because thats what its worth
25 August 2024
Very good all around service
24 August 2024
Met with efficiency and civility at every contact, from first booking call to dealing with yr agent upon conclusion.
24 August 2024
Professional and customer focused.
23 August 2024
Vehicle ready on time.
22 August 2024
Good service, quite expensive though
21 August 2024
Everything carried out as expected
21 August 2024
I would have given a higher mark if you had returned my car earlier than two weeks after I dropped it off. I appreciate it was an issue that delayed its return and you provided a hire car for the duration.
21 August 2024
Service was very good
21 August 2024
Really helped us out by fitting us in sooner than hoped
21 August 2024
All was taken care of.
20 August 2024
Job done
20 August 2024
Friendly helpful staff
04 November 2024
Well looked after