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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
340 ratings and 189 comments received in the last 90 days.
22 March 2025
Everything went smoothly and to time
20 March 2025
Hannah was so helpful and answered all my questions.
19 March 2025
Brilliant, James Wells was great in helping me find the exact car I wanted and the whole process was smooth from start to finish
18 March 2025
I have bought several new cars previously and this dealership was by far the best experience I have ever had. The purchase and delivery was seamless from start to finish. This is not our local dealership, but it was worth the journey!
15 March 2025
David was incredibly friendly, professional, and well-informed. He dedicated time to address our questions and successfully located the ideal vehicle that met our needs. At no point did we feel hurried or pressured into making a decision.
12 March 2025
Very smooth service
06 March 2025
Excellent service . They are always a pleasure to deal with
05 March 2025
High level of personal service and positive responses to my needs.
05 March 2025
Excellent service
04 March 2025
We got the car that we came for and pleased with specification and price
04 March 2025
James was extremely helpful in choosing the right car. He was diligent and made sure all the information was available at the right time. Fern showed me round the car and was highly knowledgeable. In all a first class service!
25 February 2025
Excellent service from start to finish. My sales executive Sam was first class and answered every question I had. His follow up has been thorough and professional.
25 February 2025
I was over the moon the way I was treated and the way they dealt with any questions I ask and was very speedy in responding Sam O'Rourke help me through the whole experience with ease
01 February 2025
Very organised and help throughout the process
01 February 2025
I found the staff particularly open and approachable.
30 January 2025
Clear communication and timely service throughout
30 January 2025
The purchase was easy. Sam guided me through the process and kept me well informed throughout. The car was ready to collect just a week from ordering. The handover process was enjoyable, and Fern did an excellent job of talking us through the car.
28 January 2025
My husband and I have bought several cars from this centre over the last few years and the service is always excellent thanks to Alex and Chris
02 January 2025
Great handover
26 March 2025
Had to keep ringing to get updates.
25 March 2025
Friendly and well looked after
25 March 2025
Nothing more they could do - Rob was great and they did what it said on the tin
25 March 2025
Thorough and comprehensive review
24 March 2025
Always great service
24 March 2025
My service advisor was curtious, accurate in explaining what was required and most importantly, friendly.
24 March 2025
I feel I have been really well looked after.
24 March 2025
Overall service was excellent, and the little touches of the gentle reminders was refreshing and few days before the service.
24 March 2025
Helpful ideas on future service costs.
24 March 2025
Was done on time and totally satisfied.
23 March 2025
The work was done professionally and quickly
23 March 2025
Timely and good communication
23 March 2025
All staff extremely friendly, knowledgeable and honest.
23 March 2025
Good service polite and straight forward
23 March 2025
Perfect service
22 March 2025
Looked after from start to finish.
20 March 2025
Absolutely brilliant
20 March 2025
Everything was seamless and easy. No pressure for upsells, just doing the work I requested. Perfect.
19 March 2025
Job was spotless, no complaints about the services.
19 March 2025
All work done fine and to a high standard.
19 March 2025
Always exceptional service
19 March 2025
All sorted with no hassle
19 March 2025
Efficient, professional service.
19 March 2025
Group 1 Ipswich had a job to do and fulfilled it to my satisfaction
18 March 2025
Would have been five for staff but zero for cleaner who caused problems and a dirty car.
18 March 2025
Always had great service from this main dealer and very reasonable costs also!
18 March 2025
Very helpful and professional
18 March 2025
Great communication from staff
18 March 2025
Because it was a simple process.
18 March 2025
the new online check-in system was very easy and time saving.
18 March 2025
V good. Service was smooth and handled well by Warren the service agent.
17 March 2025
Kept up to date whilst they had my car
17 March 2025
Poor customer service and owner should be contacted prior to any job done.. amd car was being refused to deliver
17 March 2025
Smooth in good time
17 March 2025
The work was done in the time frame given and I was appraised along the way.
16 March 2025
Service was good but car wash needs little more better
16 March 2025
Very helpful
16 March 2025
I believe that they went above and beyond especially as there was an issue with loading up the new data on my system which they investigated and fixed.
15 March 2025
Leanne's personal care and attention
15 March 2025
BMW attended to the car and completed all the work that needed doing in the timescale that they had quoted and then washed the car too.
15 March 2025
Easy and convenient
15 March 2025
Everything went well
15 March 2025
The service was efficient and positive.
13 March 2025
Usually given a courtesy car for the day when I have work on my car but in this occasion I was told I wouldn't get one as the job would be no longer than an house but was there for 2 and a half hours which was annoying trying to work in the premises
12 March 2025
Professional, quick and easy to drop off and collect my car.
12 March 2025
Very satisfied
11 March 2025
Staff were extremely helpful and provided sound advice.
11 March 2025
Warren who was on the Service desk had spoken to his boss and the cost of the new tyre that was fitted on the car was wavered as the car was delivered to the wrong garage. Many thanks to Warren . Everyone was very friendly at Ipswich too
11 March 2025
Good customer service
11 March 2025
Understandable delay
10 March 2025
Outstanding service as always.
10 March 2025
I was very happy with the service but I don't know why I have a little rattle. Sounds like underneath the car but I will wait and see if I can find out what it is and let you know.
10 March 2025
Was pretty satisfied with the service experience. A rep fixed a phone connectivity problem fairly easily and sorted out the mobile BMW ap, which hadn't worked for a while. (continued in next text box)
09 March 2025
Because of Stu. Never let him go and give him a pay rise
09 March 2025
Rob kept me informed at all times of the progress of my repairs and did everything possible to ensure the process was smooth and trouble free.
08 March 2025
Good service. Professional friendly staff
08 March 2025
Excellent
07 March 2025
As above
06 March 2025
Service was carried out in timely manner. Warranty work was confirmed a date for it to be allocated a repair was also confirmed.
06 March 2025
Warren & David at group 1 Ipswich were very helpful, managed to get my car booked in promptly and kept me notification throughout the repair.
06 March 2025
Asked to book in on line but unable to leave keys so had to wait for assistance
05 March 2025
As above
04 March 2025
Connor and the other team members are fabulous
04 March 2025
Great service
04 March 2025
As above
03 March 2025
Keep to promises of when you will call back, even if it is not good news.
02 March 2025
All maintenance points of the car attended to
01 March 2025
Coopers (Group 1) have serviced my X5 for me from new for last 16 years. So very happy with there care.
01 March 2025
Lovely cars and great after care and service standards
28 February 2025
See above
27 February 2025
I booked the visit because of a recall to fix the EGR cooling system. For some reason the necessary parts were not available so it hasn't been fixed. A serious waste of my time. Very poor.
27 February 2025
Good response times and kept informed
25 February 2025
Perfect
25 February 2025
all fine
24 February 2025
Great hire car
23 February 2025
The team are always very helpful, but this visit I could not get service on the phone for an update, despite calling 4 times
23 February 2025
Tried on line booking but still got txt/phone calls asking me to book a service. Checked in for service and paperwork related to wrong vehicle. Did not receive call to say vehicle was ready for collection. Work was done as required.
23 February 2025
Communication was excellent and service/MOT was completed before time.
23 February 2025
Good service
22 February 2025
Very satisfied I was kept informed of what was happening at every stage
22 February 2025
Repair was amazing
18 February 2025
This is no reflection on the team at Ipswich as they were all very professional and friendly.
18 February 2025
Very friendly and nice staff
17 February 2025
Staff went above and beyond,
17 February 2025
Dreadful experience with the centre receptionist Lisa .. was very rude , abrupt and actually put the phone down on me when she could not find my vehicle listed for repair
17 February 2025
Robert was very helpful and polite. He also took the time to update me on progress.
14 February 2025
As above
13 February 2025
With one exception it was very good as it has always been. The exception is the results of the safety check weren't given to me at the time with my keys. If it had been I would have booked the car in at the time for the replacement of rear shocks.
13 February 2025
Great service
13 February 2025
Very good service from start to finish. Warren & Adam were a credit to the business
13 February 2025
Very straight forward and showing all the service done for the car.
13 February 2025
A1 were brilliant at Ipswich not so impressed with external call handler who made the initial contact to book car in, couldn't tell me how much it would cost, but did phone back with the price butvturned out to be cheaper.
13 February 2025
Headlight has had condensation since I've had the car , asked if they could fix it , they told me if it was damaged once they had taken the headlamp out I would have to pay , no visible damage to the front of the headlamp Warranty didn't matter
13 February 2025
Car collected from home as agreed serviced washed hoovered and returned to my satisfaction.
12 February 2025
All the staff efficient and friendly
12 February 2025
Refer to the previous comments
11 February 2025
Needed a second visit due to lack of parts.
11 February 2025
I loved the new online check in facility, not used this before, Shame the bottom section for comments/notes wasn't addressed. I had asked for my foot well mat to be looked at and it wasn't, Why include this section if not to be looked at?
11 February 2025
They were very good at keeping you informed of all progress that was going on and helpful if you needed anything else
11 February 2025
MOT was fine and car was cleaned which was great
10 February 2025
The vehicle was brought in for two recall items and I had a loan car. Warren with whom I dealt was extremely helpful and showed me round the all electric loan car. Which I was concerned about having never driven a fully electric car before.
10 February 2025
Very thorough and professional service
10 February 2025
Service side was easy to book, hassle free drop off and pick up. All good
10 February 2025
Video report and excellent assistance from Connor on the Service Team
09 February 2025
As above. So quick and efficient. The video very helpful.
09 February 2025
Everything was good
08 February 2025
Outstanding!
08 February 2025
The service experience was fine.
08 February 2025
Chasing replies that even now still have not been replied too.
07 February 2025
I was provided with everything that I needed
07 February 2025
As above
07 February 2025
Courteous, effucient
07 February 2025
Not really No courtesy car available for when my new car was in the garage for repair I was even offered a coffee by reception that I was never given
05 February 2025
My recall appointment was dealt with by staff who knew what they were doing.
04 February 2025
Helpful and knowledgeable. Loved the complimentary wash and hoover of my car after they had replaced the recall item.
04 February 2025
Very satisfied
03 February 2025
Took care of my needs as a customer and even managed to save me some money on the way
02 February 2025
Very welcoming and friendly.
02 February 2025
Apart from paying it was pleasurable. x
02 February 2025
Good communication pleasant staff
01 February 2025
Robert seemed to grasp the issue and the technical guys apparently invested some time in resolving it.
01 February 2025
Staff very helpful and professional, work carried out in good time
31 January 2025
Clean prmeises, polite & helpful staff
31 January 2025
The car was serviced and cleaned to a high standard, probably the less stressful visit I have ever had ..
29 January 2025
The personnel I dealt with were exceptional
29 January 2025
Very friendly staff, good customer service
27 January 2025
Very nice and helpful staff
27 January 2025
Good service car washed and phonecall when ready. The only thing i would say that it lacks parking space outside.
26 January 2025
Always straightforward to arrange a service and Ipswich go out of their way to make it as convenient as possible.
26 January 2025
Robert dealt with me in a very professional, approachable and friendly manner. He gave a thorough explanation of everything involved in the service. My visit to the dealership was efficient andpositive.
26 January 2025
They went out of their way to collect & drop off my car for me, I was kept fully up to date & they took my warranty into account with no problems.
24 January 2025
All carried out as expected and kept informed along the way.
22 January 2025
couldn't fault the service given
22 January 2025
Staff all very helpful. Waiting area perhaps needs a updagrade and/or in a less "exposed" position.
21 January 2025
good service
20 January 2025
All recall items were completed in a day. Hassle free
19 January 2025
A last-minute change to the booking was easily accommodated. On the day, Robert was friendly, helpful and diligent in making sure that the work was all completed that day.
19 January 2025
No issues
18 January 2025
Sian ensured my service all went smoothly and explained to me the problems. She rang me to confirm when part was in and arranged another appointment within one week. I'm confident and reassured by the service I have received and that is down to Sian.
18 January 2025
!!!
18 January 2025
Recall item dealt with efficiently, accepted courtesy car wash, end result appalling, wish I had declined.Wheels not touched, window seals appeared not touched all glass appeared dirty water stained had to clean myself on getting home. Disappointed
17 January 2025
Experience was good
17 January 2025
Everything was handled perfectly
17 January 2025
Issue sorted and professional knowledgeable and friendly staff
16 January 2025
Warren was great, promptly updating me of progress, and taking care of everything.
16 January 2025
Very friendly and professional service. Group 1 sorted the issue out and even washed my car at no expense.
14 January 2025
Extremely satisfied.
14 January 2025
Work completed on time
14 January 2025
MOT carried out No fuss Got call when ready Car cleaned as well ??
14 January 2025
Appointment booked in to replace part that was part of a BMW recall. When my 8 months pregnant partner arrived at the appointment she was made to wait 20 minutes to then be told the part was not actually at the garage and we had not been informed.
14 January 2025
The response to my queries as to how to operate the features on my new car was helpful and told me what I needed to know
14 January 2025
Welcoming and informed.
14 January 2025
Good service
14 January 2025
Outstanding service .car went in for a recall . On picking the car up it had been repaired washed and hoovered .
14 January 2025
Not a professional valet
14 January 2025
Fair price for a major repair, contribution from BMW, I paid from the labour cost. Thank you BMW for the contribution of the cost of the part (steering rack) as I3 was 4.5 years old and 32K miles and technically out of warranty. So much appreciated.
14 January 2025
Car battery was flat upon picking up car as no one thought to check despite the car with them all week in the very cold weather. Also were only able to fix 1 of 2 issues. 2nd issue is intermittent but feel they could've been more proactive diagnosing
14 January 2025
Helpful friendly staff.
13 January 2025
Good service. Slightly overlond wait for the while you wait service but the representative was very nice
13 January 2025
All went as it should have
13 January 2025
Always best people working there
12 January 2025
Fantastic service received when my car had broken down. BMW responded immediately and kept me informed of when a recovery vehicle would be available, and also when a courtesy vehicle would be provided. Reassurance throughout the whole process.
09 January 2025
Reception staff are extremely helpful and respectful however my experience has been soured by my screen damage
08 January 2025
Everything was just done quickly and efficiently
08 January 2025
Vehicle was supposed to be washed ,dried and valeted. But it was covered in streaks and the wheels hadn't even been touched?? Poor..... When i used to take previous BMWs to SYTNER Harold Wood, my car was always gleaming and fully valeted.
05 January 2025
I was alarmed when contacted by phone and asked if I had had an accident! Apparently the left front inner wheel arch was loose? System faults fixed but vibration from front is still evident. Dirty fingerprints on paintwork and door trim scuffed!!
05 January 2025
The service was good. There is one weird sound coming from the left front wheel when I turn right from a start position. Sounds like there is something loose.
05 January 2025
Excellent customer service
03 January 2025
Great service
26 March 2025
It was cleaned properly. Everything explained and shown and I had everything I needed.